Have questions or need help? My friendly customer support team and I are here 7 days a week. Whether it’s about our products, your order, or anything else, we’re happy to assist.
We aim to respond to all messages within 48 hours, so you get the help you need.
Monday–Friday: 09:00–16:00
Saturday–Sunday: 09:00–12:00
Use our contact form and we’ll get back to you within one working day.
Please include your order number and the email address used at checkout so we can help you faster.
Shipping is free anywhere in Spain, as my way of saying thanks for your order.
You can pay with Visa, Mastercard, Apple Pay, Google Pay, PayPal, Bizum.
Return period
You have 14 days from the date of delivery to register a return.
Return conditions
Underwear must be unwashed, unworn, and returned in the original packaging with tags attached.
Request a return
Email info@undercareboxers with your order number to start your return.
Yes! You’re covered by a 100% money-back guarantee if you’re not satisfied with your order.
Simply email our customer support and request a refund.
Production and shipping take approximately 7–10 business days. We will keep you updated on the progress by email.